I just tried to pay a Macy’s credit card bill by phone and was astounded, horrified and truly disgusted to learn that Macy’s charges a whopping $14.95 to let you pay your bill by phone. That’s not the case with any other merchant I do business with, including American Express. Every other business I do business with lets you go through the automated voice-prompt bill pay system for FREE. The $14.95 charge is for payment against a debit card or a credit card. But the customer service lady I spoke to on the toll-free bill customer service number — which sounded to me like I was talking to an outsourced call center in Asia — said she would waive the charge as a “courtesy” if it were registered to my checking account. Now, I don’t know about you, but I’m even more careful about giving out my bank account information than I am about giving out my credit card numbers, especially to an outsourced call center in Asia. Shame on you, Macy’s, for charging $14.95 for something that your competitors offer for free. That’s not a way to build crucial customer loyalty in these tough economic times. And shame on any NYCOTC reader who lets Macy’s get away with this. Charging $14.95 to pay your bill by phone? Thanks, Macy’s, for the annual world-famous Macy’s Thanksgiving Day Parade and the annual world-famous Macy’s Fourth of July Fireworks. But still — An NYCOTC thumbs down on Macy’s for charging $14.95 to pay your bill by phone. What do you think?