It took less than 48 hours for Verizon to cave in to decide not to charge customers a $2 ‘convenience fee’ for the convenience of paying phone bills on the phone or online. What were they thinking? It’s the second time in recent months that consumers have forced corporations to roll back new add-on fees. Bank of America also caved in to consumer backlash when it announce a $5 monthly charge to use your debit card. But there are plenty of other fees around that consumers suffer and pay, sometimes in silence, sometimes not. Here’s a round-up of bad deals from corporations and others who are nickel and diming us —
- Netflix lost millions of customers to other movie sources, like Blockbuster and Walmart, when Netflix doubled their rates.
- Macy’s charges a whopping $14.95 to pay your bill on the phone. Outrageous.
- Airlines are raking in billions with add-on fees for checked baggage, on-board meals, even the privilege of sitting by by a window seat. Airlines show no remorse, no plan to roll-back any of these fees. Outrageous.
- The Port Authority raised NYC bridge and tunnel tolls to $12, from $8. Despite a lawsuit by the AAA, there’s been no rollback. $12 to drive under or over the Hudson River. Outrageous.
- Some physicians now charge $25 extra for after-hours appointments. Outrageous.